Software Tester | QA Engineer

Worked as a Software Tester on ConnectGain, a CRM and customer engagement platform supporting multi-channel communication across Web, Android, and iOS applications. Designed and executed manual test cases, performed functional, regression, exploratory, and confirmation testing, and validated CRM workflows, customer management, Inbox features, and communication modules. Verified API integrations, ensured data synchronization across communication channels, collaborated with developers to validate fixes, and contributed to delivering stable, high-quality releases.

Worked as a Software Tester on Delicate Travel, an AI-powered travel booking platform integrating WhatsApp, CRM, and administrative systems to streamline customer booking journeys. Validated end-to-end booking workflows including travel packages, hotels, pricing, passenger management, CRM escalations, and chatbot conversations. Performed functional, regression, exploratory, and API testing while ensuring business logic accuracy across complex booking scenarios. Executed advanced chatbot validation covering multilingual conversations, context retention, contradictory inputs, prompt injection resistance, hallucination prevention, and backend synchronization to deliver a reliable and consistent user experience.

Contributed to testing iKhair, a web-based donation platform designed to provide a secure and seamless donation experience. Validated donation workflows, payment processes, form validations, and transaction handling while executing functional, regression, and exploratory testing. Verified business rules, edge cases, and error handling scenarios to ensure data accuracy and reliable system behavior. Reported validation, UI, and data consistency issues, collaborating with the development team to verify fixes and improve overall platform quality.

Performed end-to-end manual testing on Tourzina, a travel booking platform consisting of a customer-facing website and an administrative dashboard. Designed and executed functional, negative, and edge test scenarios covering search, booking, cart, checkout, order management, and administrative operations. Validated business rules, user workflows, and critical booking processes to ensure system reliability. Identified and reported functional, validation, and workflow defects while verifying system behavior, role-based access, and data consistency across both user and admin environments.

Conducted requirement-based manual testing for Gazara, an e-commerce grocery platform including both customer-facing and administrative systems. Designed and executed comprehensive test cases covering product management, shopping cart, checkout, order processing, and administrative workflows. Performed functional, regression, and smoke testing based on software requirements and wireframes. Reported defects with clear documentation, validated implemented fixes, and ensured business requirements were accurately reflected throughout the application.

Participated in crowdtesting cycles for Silpada, a live e-commerce platform, focusing on validating critical customer journeys and payment workflows. Executed functional, exploratory, and validation testing across account management, shopping cart, checkout, and multiple payment methods. Verified pricing calculations, shipping logic, order summaries, and edge-case scenarios to ensure a reliable shopping experience. Identified and reported functional defects with detailed reproduction steps, expected versus actual results, severity assessment, and supporting evidence following professional QA reporting standards.

Performed end-to-end testing on Vitamin World, a live e-commerce platform, covering core customer workflows from product discovery to checkout. Validated search functionality, product listing pages (PLP), product details (PDP), shopping cart behavior, pricing calculations, filtering, sorting, and checkout processes. Executed functional and exploratory testing while ensuring accurate business logic and seamless user experience. Reported usability, validation, and workflow issues, contributing to improved application stability and overall customer experience.

Conducted exploratory testing across multiple web applications to strengthen practical testing skills and improve defect analysis techniques. Tested various systems including Parking Calculator, Coffee Cart, Sweet Shop, To-Do List, Agileway Travel, and PrestaShop, focusing on user workflows, validation rules, business logic, usability, and edge-case scenarios. Identified and documented functional, validation, and usability defects using structured bug reports with clear reproduction steps, expected versus actual results, severity assessment, and supporting evidence.