Customer Service, Sales, Reception & Social Media Professional
Customer-focused professional with extensive experience in customer service, sales, reception, and social media management. Skilled in building positive customer relationships, supporting sales activities, and delivering high-quality service. Holds a Bachelor's degree in Mass Communication specialized in Public Relations and Advertising.
Expertise
Customer Service & Reception
Managing customer inquiries, handling complaints, scheduling appointments, and ensuring a welcoming visitor and guest experience.
Sales & Real Estate
Promoting and selling residential and commercial properties, conducting client meetings, negotiating contracts, and providing after-sales support.
Social Media & Public Relations
Creating engaging content, managing social media communications, and supporting marketing campaigns to boost audience engagement.
Selected Work
3 ProjectsSocial Media Campaign for Dental Clinic
Increased page engagement and improved appointment bookings through targeted content.Created and managed a marketing campaign for Dr. Kareem Makadi Dental Center.
Real Estate Lead Generation Project
Reached new clients and supported property inquiries through online advertising and follow-up.Developed a real estate marketing plan for Abr Al-Bilad Company.
Hotel Guest Experience Improvement Initiative
Improved reception workflow and communication across departments.Participated in enhancing guest service at Golden Inn Hotel.
Experience
Graduated with a Bachelor's Degree in Mass Communication – Public Relations and Advertising, Journalism from the City of Culture and Science, 6th of October City.
Started role in Reception, Sales, and Social Media at Dr. Karim Makadi Dental Center.
Began working as a Real Estate Sales Executive at Abrabilad Engineering & Real Estate Marketing.
Completed a Mini Master of Business Administration (Mini MBA) at the Egyptian House of Knowledge in Cairo and joined Golden Inn Hotel for Reception & Hospitality.