IT Operations & Healthcare Digital Transformation Leader | PMP® | PMI-ACP®
Riham is a seasoned Healthcare IT Operations and Digital Transformation professional with over 9 years of experience. She excels in managing hospital IT operations, healthcare information systems, and IT project management. Riham is adept at translating clinical requirements into technology solutions, optimizing workflows, and ensuring system usability and service continuity.
Expertise in managing and supporting critical hospital IT operations, including HIS, LIS, PACS, and HL7-integrated systems. Focus on system availability, performance optimization, and incident resolution.
Leading digital transformation initiatives in healthcare, defining technology requirements, optimizing workflows, and facilitating the adoption of digital health solutions.
Certified in PMP® and PMI-ACP®, with proven experience in managing IT projects from requirements gathering through implementation, go-live activities, and operational handover.
Strong background in system integration, interoperability, and translating clinical and operational requirements into effective technology solutions. Skilled in business analysis for system enhancements.
Led initiatives to define healthcare technology requirements, workflows, and data standards, supporting facilities in the adoption, optimization, and continuous improvement of digital health solutions.
Impact: Improved operational efficiency, system usability, and alignment between business processes and technology solutions within healthcare environments.
Managed and supported system implementations, testing, go-live activities, and post-go-live stabilization for critical healthcare applications like HIS, LIS, and PACS.
Impact: Ensured stable IT services, resolved application incidents, and maintained system availability and performance across hospital operations.
Supported application troubleshooting, defect resolution, system enhancements, and technical issue analysis, including assisting with system integration and interoperability between healthcare applications.
Impact: Improved application functionality, reliability, and interoperability, translating business requirements into effective system improvements.
Achieved ECBA® certification and completed the Microsoft Data Engineer program.
Completed the Chief Data Officer Program (AWS), enhancing data leadership skills.
Began leading digital transformation and healthcare IT initiatives at GAHAR, Suez Branch.
Earned PMI-ACP® certification, demonstrating expertise in Agile project management.
Achieved PMP® certification, validating strong project management capabilities.
Promoted to IT Manager, overseeing hospital IT operations and critical healthcare systems.