Our policy for Tadween credits and services
Last updated: January 2026
Tadween provides digital services and credits that enable you to access AI-powered career management tools. This policy outlines our approach to refunds and cancellations for these digital products.
All Tadween credits and services are digital goods delivered instantly upon purchase. Due to the immediate delivery and consumable nature of these digital products, they are generally non-refundable once purchased.
The following items are non-refundable: Credit packages once purchased, AI-generated content including standard and tailored resumes and cover letters, any credits that have been partially or fully consumed.
Refunds may be considered in exceptional circumstances, such as: Technical errors on Tadween's side that prevented service delivery, duplicate charges due to payment processing errors, or service failures that we are unable to resolve. Each case will be reviewed individually.
If you believe you qualify for a refund under the exceptions above, or have questions about this policy, please contact us at founders@tadween.me with your account details and a description of the issue.
